What is an inbound final expense call?
An inbound final expense call is a call the senior makes. With Inbound Final Expense Leads, the senior calls about final expense coverage, and is connected live to your phone in the states and hours you chose. The senior started the call, so the conversation begins with their question. Read the full explanation on inbound final expense calls.
What is a final expense live transfer?
A final expense live transfer, in the usual industry sense, is a call where someone else reached the person first and then passed them to an agent while still on the line. Often a call center dials out, asks a few screening questions, and if the person agrees to speak with an agent, transfers the call.
The word live transfer is also used broadly for any live call handed to an agent, including inbound calls. That is why our page on final expense live transfers describes our calls as live transfers that start inbound from seniors who call about final expense coverage.
Who starts the call in each case?
In an inbound call, the senior starts it. In an outbound-originated transfer, the call center starts it. This one difference shapes most of what follows. A senior who dialed has chosen this conversation. A person who was called may be willing to talk, but they did not plan to speak about final expense coverage that day.
How does the first minute feel different?
On an inbound call, the first minute usually starts with the senior explaining why they called. You can thank them, ask what prompted the call and listen. On an outbound-originated transfer, the first minute often involves reintroducing yourself, re-confirming what the screener asked and rebuilding the reason for the conversation, because the person did not start it.
Neither is impossible to work, but they need different openings. Our guide on how to work an inbound final expense call covers the inbound version.
Is an inbound call the same as a telemarketed lead?
No. A telemarketed lead is reached through outbound dialing, while an inbound call is dialed by the senior. Outbound-originated transfers are one form of telemarketed lead. The comparison has its own page: Inbound calls vs telemarketed final expense leads. For the broader view, see inbound vs outbound final expense leads.
How are inbound calls billed?
Inbound calls from Inbound Final Expense Leads are billed per call, and only when the call lasts 90 seconds or longer. Shorter calls are never billed. This is often called a 90 second buffer; learn the term on what is a 90 second buffer. See pricing on the pricing page.
What should I ask a vendor to find out which one they sell?
Ask directly: who dials whom? Does the person call in after an ad, or does a call center call them first? What kind of ad, if any, prompts the call? A clear answer tells you what you are buying. Our full checklist is on how to choose a final expense lead vendor. Our answer is simple: seniors chose to call about final expense coverage.
Which should I choose?
Choose inbound calls if you want seniors who chose to call, live on your phone in the states and hours you set. Choose outbound-originated transfers if you are comfortable rebuilding interest at the start of each call. Calls from us usually start within 3 to 7 business days, with no long-term contract. Start with how inbound final expense leads work or return to the inbound final expense leads vs other lead types hub.
Do both types reach my phone the same way?
Yes, on the surface both arrive as a live call on your phone, which is why they are often confused. The difference is what happened before your phone rang. With an inbound call, the senior dialed to ask about final expense coverage, and the call was routed to you because they are in one of your states during your hours. With an outbound-originated transfer, a screener spoke with the person first and then handed them over. Ask any vendor to describe that step clearly before you buy.