What is the main difference between inbound and outbound?
Who makes the call. With inbound, the senior is the one calling, and the call reaches you live. With outbound, you get information about a person and you call them. Everything else follows from that difference.
How does my day change with inbound calls?
You set call hours and stay ready. Instead of working through a dial list, you handle each call as it comes. The work is the conversation itself. That suits agents who would rather talk than prospect.
How does my day change with outbound leads?
You manage a list. You decide when to call, how many attempts to make and when to follow up. Many people will not answer the first time. Outbound gives you control over pace, but it takes more hours to reach the same number of conversations.
How does cost compare?
Outbound records are usually priced per record, whether or not you ever reach the person. Our inbound calls are priced per connected call that lasts 90 seconds or more with you. Compare cost per conversation, and count your own time as a cost.
Can I use both?
Yes. Some agents take inbound calls during set hours and work outbound follow up the rest of the day. Start with a first order of inbound calls and see how it fits next to what you already do.
Which one fits a new agent?
It depends on how you like to work. Outbound teaches persistence and follow up. Inbound puts you straight into conversations, so you practice quoting more often, because the hard part, getting someone on the phone, is done when the call rings.